Customer Hosted Software Licence Agreement
This Customer Hosted Software Licence Agreement outlines the terms for deploying Data Tiles software platforms, including Latttice, within customer-controlled environments.
Last Updated: 13 March 2026
Introduction
This Customer Hosted Software Licence Agreement ("Agreement") governs the licensing and use of the Latttice platform and other software platforms or services provided by Data Tiles Ltd when deployed within the Customer’s own infrastructure, cloud environment, or controlled systems.
This Agreement is entered into between Data Tiles Ltd, a company incorporated in England and Wales ("Data Tiles", "Company", "we", "our", or "us"), and the organisation licensing the software ("Customer", "you", or "your").
The Latttice platform and any related software tools, modules, applications, or services provided by Data Tiles are referred to collectively in this Agreement as the "Software."
By installing, deploying, accessing, or using the Software within your environment, you agree to be bound by the terms of this Agreement.
1. Licence Grant
Subject to the terms of this Agreement, Data Tiles grants the Customer a limited, non-exclusive, non-transferable licence to install, deploy, and use the Software within the Customer’s own infrastructure or cloud environment during the applicable licence term.
This licence permits the Customer to operate the Software for internal business purposes in accordance with the documentation provided by Data Tiles.
The Customer may permit authorised users within its organisation to access and use the Software in accordance with this Agreement. The Customer remains responsible for ensuring that all authorised users comply with the terms of this Agreement.
The licence granted under this Agreement does not transfer ownership of the Software or any intellectual property rights.
All rights not expressly granted to the Customer are reserved by Data Tiles.
2. Ownership and Intellectual Property
The Software, including Latttice and any related Data Tiles platforms, software components, documentation, updates, and related materials, remains the exclusive property of Data Tiles Ltd.
All intellectual property rights in the Software are owned by or licensed to Data Tiles.
The Customer receives only the limited licence rights expressly granted under this Agreement and acquires no ownership interest in the Software.
3. Customer Infrastructure Responsibility
Where the Software is deployed within the Customer’s infrastructure or cloud environment, the Customer is solely responsible for:
• providing and maintaining the infrastructure required to operate the Software • managing system security, network configuration, and access controls • ensuring the environment meets the technical requirements specified by Data Tiles • maintaining backups, operational resilience, and disaster recovery measures • ensuring compliance with applicable laws and regulatory requirements
Data Tiles is not responsible for failures, performance issues, security incidents, or data loss arising from the Customer’s infrastructure, hosting provider, or operational environment.
4. Customer Data
The Customer retains ownership of any data processed using the Software ("Customer Data").
The Customer is responsible for ensuring that any Customer Data processed using the Software complies with applicable laws and regulations, including data protection and privacy laws in the jurisdictions where the Customer operates.
Unless otherwise agreed in writing, Data Tiles does not access, store, or process Customer Data hosted within the Customer’s environment.
Where the Customer requests support services that require access to Customer Data or systems, such access will be limited to what is reasonably necessary to provide support.
5. Updates and Maintenance
Data Tiles may provide updates, patches, improvements, or new versions of the Software from time to time.
Where updates are provided, the Customer may install such updates in accordance with the documentation provided by Data Tiles.
Unless otherwise specified in a separate support or maintenance agreement, the Customer is responsible for applying updates within its own infrastructure environment.
Failure to apply recommended updates may affect the performance or security of the Software.
6. Licence Restrictions
The Customer must not, and must not permit any third party to:
• copy, modify, or create derivative works of the Software except as permitted by this Agreement • reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software • sublicense, rent, lease, distribute, or otherwise make the Software available to third parties • use the Software to develop, operate, or support a competing product or service • bypass or attempt to bypass security controls or licence enforcement mechanisms
The Customer must not use the Software, its outputs, or any insights generated by the Software to train, develop, or improve artificial intelligence systems or competing software platforms without the prior written consent of Data Tiles.
7. Security
The Customer is responsible for implementing appropriate technical and organisational security measures within its environment to protect the Software and any Customer Data processed within that environment.
The Customer must ensure that only authorised users have access to the Software and that appropriate authentication, access control, and monitoring mechanisms are maintained.
8. Term and Termination
This Agreement remains in effect for the duration of the applicable licence term unless terminated earlier in accordance with this Agreement.
Data Tiles may terminate the licence if the Customer materially breaches the terms of this Agreement and fails to remedy the breach within thirty (30) days of receiving written notice.
Upon termination or expiration of this Agreement, the Customer must cease using the Software and remove or deactivate any deployed instances of the Software.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Data Tiles shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use or operation of the Software within the Customer’s environment.
Data Tiles’ total aggregate liability under this Agreement shall not exceed the licence fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.
Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
10. Compliance With Laws
The Customer agrees not to use the Software in violation of any applicable laws, including export control laws, sanctions regulations, or trade restrictions of the United Kingdom, the United States, or any other applicable jurisdiction.
The Customer is responsible for ensuring that its deployment and use of the Software complies with all applicable regulatory requirements in the jurisdictions where it operates.
11. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in this Agreement prevents Data Tiles from seeking injunctive or equitable relief in any jurisdiction where infringement of its intellectual property rights or misuse of the Software may occur.
12. Contact Information
If you have questions regarding this Agreement, please contact:
Data Tiles Ltd
Website https://www.data-tiles.com
Email letstalkdata@data-tiles.io
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